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Skoda announces a new Service concept ‘Compact Workshops’. Skoda says that they are aiming to enhance the customer service experience. Skoda even says that the brand will open 30 new compact workshops across the country by the end of this year.
Mr. Zac Hollis, Brand Director – ŠKODA AUTO India, said, “2021 is marked as the year of growth for the ŠKODA brand in India. With the launch of KUSHAQ, there is a substantial growth in our volumes and despite the challenging environment, we have managed to have a really successful launch. Along with growing our volumes, enhancing the customer experience and our journey of customer-centricity is pivotal to our success in India. We have already introduced several initiatives on this front, and I am happy to announce the start of ‘ŠKODA Compact Workshops’. Our objective is to cater to the growing customer base and ensure that customers have a seamless experience with the ŠKODA brand.”
Skoda has also said that all sales branches in non-metro locations will have a compact workshop, which will have a minimum service facility of two bays.
The brand has said that they will also start operations in some new markets with this service-first concept of ‘ŠKODA Compact Workshops’. These will cater to existing customers and instill confidence in potential customers in new and emerging markets. Customers would also be able to avail of other minor repairs viz replacement of bulbs, wiper blades, car detailing and accessories fitment amongst others which don’t require specialized tools.
Furthermore, Skoda says that they will cater to existing customers and instill confidence in potential customers in new and emerging markets.
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